Help & FAQ’s

We offer affordable rented retirement apartments on an assured tenancy basis. At each complex our Scheme Managers provide and update your personal support plan and there is a 24 hour emergency back-up system in place.

Anyone over state retirement age, whatever your financial circumstances, so long as you can afford the rent with or with out claiming Housing Benefit.  You must be capable to live independently, with or without assistance from carers.

Yes, as a homeowner you are welcome to apply for our rented accommodation.

We always suggest before you register with us, you visit the complex to look around, talk to other residents and the Scheme Manager. Having received your application we will register you and interview you as soon as possible. After that we will contact you when an apartment becomes available.

When an apartment becomes available it will be offered to those first on the waiting list which meets the requirements.  For example, a vacant ground floor double will be offered to the applicant/s at the top of the list who have applied for that type of accommodation.

The majority of our apartments have one bedroom; with some suitable for couples. You may need to liaise with the local authority if you wish to claim Housing Benefit.

Yes, you can tell us on your application form if you prefer an upstairs or ground floor apartment.

We normally expect you to confirm acceptance within 2 working days of the offer and that your tenancy would normally start within 1 month of your acceptance. Our Housing Manager will liaise with you to arrange a date and time for the tenancy agreement to be signed and a date for the tenancy to commence.

Refusal does not exclude you from applying again in the future.

Yes, if you are unhappy with the way your application has been processed. A copy of our letting policy is available on request.

Yes, some examples of possible exclusion are rent arrears, anti-social behaviour or if the application was fraudulent.